Refund policy

Returns & Refunds — Trap Lab Style

At Spirited Snackz, every product is made fresh, packed with care, and created for grown folks who know a good snack when they taste one.

Due to the nature of our products (food items, infused treats, and limited drops), ALL SALES ARE FINAL.

We do not offer returns, refunds, or exchanges unless there is a verified issue with your order.

What Qualifies For A Refund or Replacement:

We will gladly review refund or replacement requests for the following situations ONLY:

  • Item arrived damaged (pictures required within 24 hours of delivery)

  • Incorrect item received

  • Missing item from your order

No Refunds or Replacements Will Be Provided For:

  • Items opened, consumed, or partially eaten

  • Melted items due to heat/weather (please select appropriate shipping)

  • Flavor preferences or personal taste opinions

  • Orders with incorrect shipping information provided by the customer

  • Delays caused by USPS, UPS, or other carriers

What To Do If There’s An Issue:

Email us at: getpoppin@spiritedsnackz.com
Subject: ORDER ISSUE - Your Order #

Include:

  1. Full Name

  2. Order Number

  3. Clear Photos of Item/Packaging/Issue

  4. Brief Description of Problem

Claims must be submitted within 24 HOURS of delivery for consideration.

The Trap Lab Promise:

We are committed to serving QUALITY snacks with top-tier flavor & energy — but please understand all items are handmade & made-to-order just for you.

We appreciate your understanding & support of small business culture.

Final Note:

We stay ready to serve the streets — but this ain’t Amazon Prime.

Handle with care. Store your snacks properly. And always read product descriptions before purchasing.

Thank you for shopping with The Trap Lab — The Home of Grown Folks Snacks.